Responsible Gaming
at 7999bt

1. Our Responsible Gaming Philosophy

At 7999bt, we believe that online gambling should always be an enjoyable leisure activity — never a source of financial stress, relationship strain, or emotional harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, and Rangpur, and we take our duty of care to every one of them seriously.

Our responsible gaming framework is built on three core principles: prevention, player empowerment, and prompt intervention. Prevention means we verify every player's age before they can fund an account and we maintain strict controls to keep underage individuals off the platform. Player empowerment means we provide robust, easy-to-use tools that put you in full control of your time and money. Prompt intervention means our support team is trained to recognise the early signs of problem gambling and to respond with empathy and practical assistance — in plain English, any time of day or night.

Gambling is a form of entertainment with an inherent financial risk. The 7999bt platform is designed to make that risk transparent, manageable, and bounded. We are not in the business of maximising losses — we are in the business of sustainable, long-term player satisfaction. A player who feels safe and in control is a player who returns; a player who feels trapped is a player we have failed.

2. 18+ Age Restriction Policy

7999bt operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or claim any bonus or promotion on the 7999bt platform. This policy applies to all players across Bangladesh without exception.

Age Verification Process

All new accounts are subject to age and identity verification before the first withdrawal is processed, and may be verified at any earlier point at 7999bt's discretion. Verification is carried out through our Know Your Customer (KYC) process, which requires:

• A copy of a valid government-issued National Identity Card (NID) or passport
• Confirmation that the date of birth on file matches the identity document
• Proof of address (utility bill or bank statement dated within 90 days) where required

Any account where age verification cannot be completed, or where the player is found to be under 18 years old, will be immediately suspended. All funds deposited by an underage player will be returned in full, and no winnings generated during the unverified period will be paid out.

Protecting Minors

If you share a device with younger family members, we strongly encourage you to make use of parental control software to prevent access to gambling websites. Please ensure your 7999bt account login credentials are kept private and that you log out fully after every session on shared devices. You are responsible for ensuring that no person under 18 in your household is able to access your account.

3. Deposit & Loss Limits

One of the most effective responsible gaming tools available at 7999bt is the ability to set voluntary deposit and loss limits on your account. These limits cap how much you can load into your account or lose over a defined period, giving you a concrete financial boundary that the platform actively enforces.

How Limits Work

You can set deposit limits at three time intervals: daily, weekly, and monthly. Once a limit is reached, no further deposits will be accepted until the period resets. Loss limits work similarly — once your net loss for the period reaches the cap you have set, wagering is paused until the reset date.

Reductions to any limit take effect immediately — we will never make you wait to make your gambling safer. Increases, on the other hand, are subject to a mandatory 7-day cooling-off period before they come into force. This cooling-off window is intentional: it prevents impulsive decisions made in the heat of a losing session from undermining the protection you set for yourself in a calmer moment.

Setting Your Limits

To set or adjust deposit and loss limits on your 7999bt account, log in and navigate to the Responsible Gaming section within your account settings. You can also request limit changes directly via live chat or email. All limit requests submitted via support are processed within one business hour.

4. Session Time Controls

Time can pass quickly when you are engaged in live casino games, cricket betting, or fast-paced slot play. 7999bt offers session time controls to help you stay aware of how long you have been playing and to set firm boundaries on session duration.

Reality Check Reminders

Reality checks are periodic on-screen notifications that appear at intervals you choose — for example, every 30 minutes, every hour, or every 2 hours. Each notification shows you:

• How long you have been playing in the current session
• Your net profit or loss for the session in BDT
• A prompt asking whether you wish to continue or end your session

Reality checks cannot be dismissed without actively choosing to continue or stop. They are designed to break the cognitive "flow state" that can cause players to lose track of time and money.

Session Duration Limits

Beyond reality check reminders, you can set a hard session duration limit. When this limit is reached, your session will automatically end and you will be logged out. You will not be able to log back in until a defined cooling-off period has elapsed. This feature is particularly valuable for players who find it difficult to stop voluntarily once a session is underway.

Cooling-Off Periods

A cooling-off period is a short-term break from gambling — typically 24 hours, 48 hours, or 7 days — during which your account remains open but wagering functionality is suspended. Unlike self-exclusion, a cooling-off period is intended as a brief pause rather than a long-term break. It is ideal when you feel you need a short reset without making a permanent change to your account status.

5. Self-Exclusion & Time-Out

If you feel that your gambling is becoming difficult to control, or if you simply want a structured break from the platform, 7999bt offers both temporary time-out and permanent self-exclusion options. Both are free, both are processed promptly, and neither requires you to justify your decision to us.

Temporary Time-Out

A temporary time-out suspends your 7999bt account for a period of your choosing. Available time-out durations are:

• 1 week — short break, account reactivates automatically after 7 days
• 1 month — medium break, account reactivates after 30 days
• 3 months — extended break, account reactivates after 90 days
• 6 months — longer break, account reactivates after 180 days

During a time-out period, you will not be able to log in, deposit, wager, or receive promotional communications. Any pending withdrawals at the time of the time-out request will be processed normally. Your account data and balance are preserved and will be available when the time-out expires.

Permanent Self-Exclusion

Permanent self-exclusion is a serious, irrevocable decision to close your 7999bt account for a minimum of 5 years. Once a permanent self-exclusion is in place:

• Your account is permanently closed and cannot be reopened for at least 5 years
• All marketing and promotional communications are stopped immediately
• Any remaining balance is refunded in full to your registered payment method
• New account registrations using the same identity documents, mobile number, or bKash/Nagad account are blocked
• Winnings generated during an active self-exclusion period (if access is somehow obtained) are forfeited

How to Request Self-Exclusion

To activate a time-out or request permanent self-exclusion, you can:

• Contact our 24/7 live chat support and request self-exclusion directly — the agent will action it immediately
• Email [email protected] with the subject line "Self-Exclusion Request" — we process all such requests within 2 hours
• Message us on WhatsApp at +880 1700 000000 (message only, Bangladesh Standard Time preferred but monitored 24/7)

You do not need to provide a reason for requesting self-exclusion. Our support team is trained to handle these requests with sensitivity and without pressure or persuasion to reconsider.

6. Recognising Problem Gambling

Problem gambling affects people from all walks of life and can develop gradually over time. It is not a sign of weakness or moral failure — it is a recognised behavioural condition that responds well to early intervention. The first step toward getting help is recognising that a problem may exist.

The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in your own gambling habits, we strongly encourage you to reach out to our support team or to one of the external resources listed in Section 8.

7. Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider your genuine answer. This is not a diagnostic test — it is a private reflection tool to help you gauge your relationship with gambling.

8. Getting Help & Support

Asking for help is a sign of strength, not weakness. Whether you are concerned about your own gambling or worried about someone you care about, support is available — in English, privately, and without judgement. 7999bt's support team is trained in responsible gaming best practices and is available to assist you at any time.

Contact 7999bt Responsible Gaming Support

External Help & Counselling Resources

In addition to 7999bt's internal support, the following organisations provide free, confidential gambling counselling and support services. While these are international resources, their online services and helplines are accessible from Bangladesh:

• Gamblers Anonymous — International peer support network with a 12-step recovery programme. Online meetings available globally at gamblersa​nonymous.org (type address manually into your browser)
• GamCare — UK-based charity offering free counselling, a helpline, and online chat support for anyone affected by problem gambling. Resources available in English at gamcare.org.uk
• BeGambleAware — Provides information, advice, and treatment referral for problem gambling. Visit begambleaware.org for self-help resources and access to trained counsellors
• National Council on Problem Gambling (NCPG) — US-based but internationally relevant resources, including a 24/7 helpline and crisis text support at ncpgambling.org

These external resources are listed here purely for your benefit. 7999bt has no commercial relationship with any of the organisations listed above and derives no benefit from your contacting them. Your wellbeing comes first.